Friday 27 July 2018

#PowerfulBacking With American Express...


A recent global study commissioned by American Express showed that more than half of people today are living Hybrid Lives, with personal and work life deeply intertwined. The study, conducted in eight markets including India, others being Australia, Canada, Hong Kong, Japan, Mexico, the United Kingdom, and the United States also revealed that two in three people feel they can achieve more because of this work-life integration.

The way people work and live has transformed - there is greater interconnectedness in both personal and work life, as well as real and virtual interactions. This blended, hybrid lifestyle is the new norm across the world, and India is no exception.

'Hybrid Life' as identified in American Express’ 'Live Life' survey is characterized by increasing interconnectedness between work and personal life, as well as real and virtual interactions. It results in deeper work-life integration enabled by technology, described by AmEx as #AmExLife.

American Express, backed by the insights of the study, has thus launched its new 360° brand marketing campaign in India, aptly called “Powerful Backing of American Express: Don’t Live Life / Don’t Do Business Without It” - to reflect new-age highly-integrated lifestyles and the fact that American Express supports its customers, enabling them to thrive in life and in business.


Speaking about the launch, Manoj Adlakha, CEO – American Express Banking Corp., India, said,

This is the first time we’re introducing a campaign that speaks to all of the customer segments we serve, with a single, overarching message: American Express has your back, in life and in work. Relationships are core to who we are. Since our inception, we’ve put our customers at the center of everything we do. The campaign reinforces the enduring relationships we have with our customers and how we support them in ways big and small.



Elaborating on the insights that powered the global brand strategy, Manoj added, “The new brand platform is a response to the fact that our customers are living diverse and layered lives. Our new campaign focuses on the powerful backing that we provide our customers and partners, enabling them to navigate this blended lifestyle.”



I recently had a chance to attend an event where AmEx's new brand campaign was presented. showcasing the dual passion-points of Indian millennials - technology and travel - that power the prominently emerging hybrid lifestyle in the 'Live Life' study.



There was an 'AR-VR' setup (or demo zone) featuring innovative use of virtual-augmented reality to present a  real-life simulation of diverse experiences such as an adrenaline-charged roller-coaster ride, the thrill of sky-diving, watching the Northern Lights and seeing penguins in the glaciers of Antarctica to emphasize on the thrill of #VirtualMeetsReal.


Such brand activations have been set up by AmEx for an experience by the masses in DLF Mall of India, Noida and Cyber Hub, Gurgaon.


Advertising is featured on a cross-section of platforms with a focus on communications channels that are at the intersection of life and work. These include print, mobile and outdoor platforms, as well as digital and social media.



The advertising and marketing elements include a heavy focus on digital content, online video, high-impact out-of-home advertising and social influencer engagement. The campaign is designed to meet people in the places where life and business intersect, both online and offline. Whether traveling, going to work, heading out to have fun, engaging with digital content or connecting on social media, Indians will be continuously reminded - American Express has got their back.


With the new brand platform, American Express is drawing on its heritage of service, security and trust and modernizing many elements of its brand iconography, including a modern articulation of a famous tagline, refreshing its Blue Box logo and visual identity and introducing a hand-drawn version of its famous card design that features its customers at the center.



The work was created by mcgarrybowen, Pentagram, Ogilvy, Mindshare and Digitas. The advertising was directed by renowned director Lance Accord, and the photography was shot by award-winning photographer Matthieu Young.



Sharing details on how the global campaign was adapted for Indian audiences, Manoj added,

Our local agency partners at Ogilvy and Mindshare have been instrumental in trans-creating the global campaign to make it relevant for the Indian market. They have successfully integrated nuances that our customers and prospects can relate to. We are confident that this approach will resonate with our audience.

Ruchi Mathur, Sr. Vice President, North & East India at Mindshare said,

For today’s audiences with hybrid lives and complex paths to purchase, we leveraged relevant media & data intelligence to decode the mindset, media consumption behaviors, and connected journeys to deliver the communication to each audience segment, in the right context through the right medium. Basis these findings, we developed an integrated brand and demand focused media strategy that will keep the audiences engaged throughout the brand funnel, finally leading them towards becoming American Express members.

Here's what celebrity ambassador Yami Gautam had to say about #PowerfulBacking...


The new brand platform aims to go from belonging i.e. 'the benefit of being part of an exclusive club' to backing i.e. 'the benefit of being part of a reciprocal relationship', with the cultural insight being the following.


I am sure that American Express' brand philosophy will surely make #PowerfulBacking popular among the masses. 

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